Privacy Policy

Santa Cruz Scientific (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website at www.santacruzscientific.com, how we use it, and the choices you have.

Information We Collect

We collect information in the following ways:

• Information you provide. When you submit our contact or quote-request form, we collect your name, email address, company or organization, phone number (if provided), and any details you include about your samples or inquiry.
• Customer portal accounts. If we create a customer account for you, we store the username, email address, and contact details associated with your account, along with records of the samples and results linked to your account.
• Information collected automatically. Like most websites, we automatically collect limited technical information such as your IP address, browser type, device information, pages viewed, and referring pages, through cookies and similar technologies.

How We Use Your Information

• Respond to your inquiries and provide quotes for testing services
• Perform analytical testing and deliver results and certificates of analysis
• Create and manage your customer portal account
• Operate, maintain, secure, and improve our website
• Detect and prevent spam, fraud, and abuse
• Comply with legal and regulatory obligations

Cookies and Analytics

Our website uses cookies and similar technologies for essential site functionality, to understand how visitors use the site, and to protect our forms from spam. You can control cookies through your browser settings; disabling some cookies may affect how the site functions.

How We Share Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our website and business — such as our website host, email provider, and form/spam-protection services — and only to the extent needed to perform those services. We may also disclose information when required by law or to protect our legal rights.

Data Retention

We retain personal information for as long as needed to provide our services, maintain your account and testing records, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. Customer portal access is protected by individual login credentials, and each customer can view only their own records. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, or to object to or restrict certain processing. California residents may have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and to request its deletion. To exercise any of these rights, contact us using the details below, and we will respond as required by applicable law. We will not discriminate against you for exercising your privacy rights.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

Children’s Privacy

Our website and services are intended for businesses and professionals and are not directed to children. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at info@santacruzscientific.com.